PRICES We will make every effort to maintain prices in this catalog. However prices may need to be changed due to circumstances beyond our control. SORRY – NO COD’S
PLEASE NOTE Order early to avoid delay. May experience unusual delay in shipping during our busy season. When placing order, please use catalog numbers. BHHF cannot be held responsible for the accuracy of your order if exact item numbers are not given.
GUARANTEE If for any reason you are not satisfied with an item, return it UNUSED, UNALTERED OR UNABUSED within 30 days of receipt for full refund or exchange of merchandise.
RETURNS Please inspect your package upon receipt thoroughly. If there is damage please follow the instructions for damages listed below. If you wish to return something for exchange or credit within our 30-day return period, you will find in your shipment a return form. Please complete in its entirety and return with the item. Follow instructions. Returned items should be unused, unabused, and unaltered. Items returned after 30 days will be subject to a 20% restocking fee. Please pack up any return carefully and send back via UPS or US Postal Service, insured mail. (Please note: You are responsible for the safe return on any merchandise and all shipping costs.) We cannot accept returns sent COD, and original shipping charges are not refundable. If you paid by check or money order we will issue a refund check. For credit card orders, a credit will appear on the next month’s statement.
DAMAGES Please open and inspect all items upon receipt. If you have a damaged item call us as soon as possible and advise. Do not throw away or destroy packaging. A claim will be filed and UPS or other shipper will need to inspect and evaluate damage. A replacement will be shipped right away.
OVERPAYMENTS All refunds will be made promptly. If your credit falls under $25.00, we will issue credit to your account for future use. For credits above $25.00, a check will be issued. Please cash all refund checks promptly. If you do not wish to have a credit on your account, please advise on your order form.
BACK ORDERS We will automatically ship any item that is backordered. You will be charged for the item and the extra shipping of that item when the order is filled. We will ship at the very earliest possible date. If you prefer not to have a backorder, please indicate. We will be happy to hold your entire order for the backorder, in order to save shipping charges.
TERMS Cash, Check, E-Check, Money Order, Debit/Check Card, Mastercard, Visa, or Discover Card. All prices are FOB Delray Beach with a few exceptions on large processing equipment. We reserve the right to add any state or local taxes imposed on us and to limit quantities of merchandise sold to anyone. Any remaining balances at the end of each month are subject to a monthly interest charge of 1 1/2% and a $5.00 billing charge. BHHF uses FARS (Federal Automated Recovery Systems, Inc.) to act on our behalf to collect dishonored checks. All returned checks will be electronically debited from your account. There will be a $40.00 service fee on all returned checks.
SHIPPING We ship UPS, US Post Office or by truck depending on size of order. Call for shipping quotes on large orders. We prefer to use UPS. They are normally cheaper than the Post Office. You must include a route #, box # or a 911 address for UPS delivery. UPS will not deliver to a PO box. UPS charges a $11.00 correction fee for incorrect addresses. Unfortunately, this charge will be passed on to you, if UPS must alter the address listed on your package. A remote delivery charge of $3.25 is added to deliveries in remote areas. If you are in a remote area, per UPS, this charge will be added to your shipping cost. If you are in a residential area, you will be charged an additional residential surcharge. If a Truck Shipment is delivered to you under these same conditions, you will be charged an extra $85.00 for “home” delivery. Note: UPS increases their cost every year on some aspect of shipping. UPS has switched to dimensional rates. This will apply to packages measuring 3 cubic feet or larger. Packages measuring less than 3 cubic feet will continue to be billed on their actual weight. This means that the cost of shipping depends on the size of the package. If it weighs a small amount but is bulky, the “dimensional weight” could mean that it would cost more than the actual “pound weight”. Sometimes we do not know how charges will be incurred until the items are packed, measured and weighed. We make every effort to keep shipping charges down on any order placed. Any package over 70 lbs. is assessed a $8.50 handling fee by UPS. If you have any questions, please call our customer service line.
NEXT DAY, 2ND DAY and 3-DAY SELECT AIR SHIPPING Please call for quotes on this shipping. All air packages are figured by “dimensional shipping”. Next day Air can normally be figured at approximately 4 times ground shipment, 2nd Day Air at 2 times ground shipment and 3-Day Select Air at about 20% to 30% more.